We provide various levels of management with our dedicated server offerings. All servers by default are supplied with our basic level one management which indicates that your server is unmanaged and all software aspects are maintained by your organisation. The highest level of management is level four which indicates Atlantic Servers handles all aspects of your server including all management, security, patches, monitoring etc. and is considered as a fully managed service. Customers are able to upgrade/downgrade their level of management at any point of their rental.
This is the most basic level of management that we offer and is designed for system administrators who do not need our assistance. If you choose this option you are responsible for securing your server aswell as maintaining the server software and updates.
Our level two service management packages is perfect for those who can handle the day to day operations of your server but could require occasional assistance. 20 service monitors are included with SMS/Email alerts aswell as 30 minutes technical support per month for issues such as compiling apache, dns/mailserver errors and assistance. In addition to this we will carry out an initial server hardening aswell as on demand security scans.
Our third level of management comes with one hour of technical assistance per month aswell as automatic updates for your software including the server operating system, database, dns, mail and web server software.
This service also includes the optional installation and custom configuration of a software firewall. With this management package you still maintain root access to the server.
Please note when choosing Level 4 management you do not have root/administrator access to the server, if you have a control panel reseller access is provided.